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SMS in Local Government

For local governments it is important that communication methods are efficient. By improving communication services, huge differences can be made to the local environment, to social exclusion and to society in general. SMS text messaging offers an accessible and cost effective facility for the general public to communicate with a council. Councils across the country are improving the current services they offer as well as creating new ones with the use of SMS.

Two-way Communication

SMS Server is an ideal extra communication link between Council staff, administrators and residents. It can be implemented into existing systems and fully integrated with emails, thus allowing councils to instantly communicate with residents, and provide residents with an opportunity to immediately reply back. This enables residents to ‘text in’ and alert the council to such things as road damage etc.

Text Message Voting

Text Message voting is another aspect that has been widely adopted by forward thinking councils such as Kingston, Liverpool and Sheffield, which have realised that text voting can be used to help broaden participation in their own local elections. Improving the participation of younger members of the community is one of the key reasons for the excitement surrounding text message voting.

Benefits of SMS

There are many ways in which SMS Server could help local government organisations. Here are some examples:

  • Notifications of planning applications
  • Campaign notifications and Council Tax reminders
  • Bin collection day reminders
  • Increase participation of younger members of the community
  • Send job information to mobile IT support & receive replies
  • Flood warnings and traffic bulletins

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